Shipping & Delivery

Welcome to the Chinchillas Pet Shipping & Delivery page. We’re committed to getting your orders to you safely, quickly, and reliably — whether you’re purchasing supplies or adopting one of our lovable chinchillas.

🛍️ Shipping for Products 

We offer fast and secure shipping across [Your Country or Region]. Here’s what you need to know:

  • Processing Time: Orders are processed within 1–3 business days after payment confirmation.

  • Standard Shipping: Delivery usually takes 2–7 business days depending on your location.

  • Express Shipping: Available at checkout for faster delivery (1–2 business days).

  • Shipping Carriers: We use trusted delivery services like [DHL, FedEx, UPS, etc.] to ensure safe and timely deliveries.

  • Shipping Rates: Calculated at checkout based on your address and order weight.

  • Free Shipping: We offer free shipping on orders over $550

🐾 Shipping for Live Chinchillas

We take extra care when shipping live animals to ensure they arrive healthy, safe, and stress-free.

  • Specialized Transport: All chinchillas are shipped using licensed, temperature-controlled animal couriers.

  • Scheduling Delivery: After purchase, we will contact you directly to arrange a suitable shipping date and delivery time.

  • Shipping Days: We only ship live animals Monday to Wednesday to avoid weekend delays.

📦 Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package in real-time until it arrives at your destination.

Shipping Policy Notes

  • Please ensure your shipping address is correct at checkout. We are not responsible for lost or delayed orders due to incorrect addresses.

  • For live animal shipments, someone must be present at the delivery address to receive your chinchilla.

  • In the rare event of delivery issues, please contact us within 48 hours of receiving your order so we can assist.