Frequently Asked Questions (FAQs)

Welcome to the Chinchillas Pet FAQ page! We’ve put together answers to the most common questions to help you give your chinchilla the happy, healthy life they deserve. Whether you’re a new owner or a chinchilla enthusiast, we’re here to support you every step of the way.

1. What is Chinchillas Pet all about?

At Chinchillas Pet, we specialize in everything chinchilla! From healthy, ethically bred chinchillas to top-quality supplies and expert advice, we’re your trusted one-stop shop for all things chinchilla-related.

2. Do you sell live chinchillas?

Yes, we do! All our chinchillas are bred and raised with care in a clean, loving environment. Each one is vet-checked and comes with a health record. We prioritize responsible breeding and ensure our chinchillas are ready for their forever homes.

3. What products do you offer?

We offer a wide range of chinchilla products including:

  • Premium pellets and hay

  • Dust baths and dust houses

  • Spacious cages and bedding

  • Chew toys and enrichment accessories

  • Starter kits for new owners

4. Where do you ship to?

We currently ship nationwide across. For live animal deliveries, we follow all animal welfare regulations to ensure safe, humane transport. Shipping for products may vary depending on location — please check our Shipping Policy for more details.

5. What do chinchillas eat?

Chinchillas need a diet that’s high in fiber and low in fat. The ideal diet includes:

  • Fresh hay (like timothy or orchard grass)

  • Chinchilla-specific pellets

  • Occasional chinchilla-safe treats

  • Fresh, clean water at all times
    Avoid giving them sugary, fatty, or moist foods.

6. Do chinchillas need baths?

Yes, but not with water! Chinchillas take dust baths to keep their fur clean and healthy. We sell high-quality chinchilla dust and bath houses so your pet can enjoy this essential grooming ritual.

7. Can chinchillas live together?

Chinchillas can live in pairs or groups, but they must be properly introduced. Same-sex pairs generally work best, and it’s important to monitor their behavior to ensure harmony.

8. Do you offer care guides or support for new owners?

Absolutely! We provide free care guides, tips, and educational resources on our blog and product pages. You can also reach out to us for personalized advice — we’re always happy to help!

9. What is your return policy?

We accept returns on most non-living products within 30 days of purchase, provided items are unused and in original packaging. Unfortunately, live animal sales are final, but we’re here to support you post-adoption if any concerns arise.

10. How can I contact Chinchillas Pet?

You can contact us via:

  • Email: sales@chinchillaspet.online

  • Phone: +1 (412) 933-9987

  • Social Media: Follow and message us on Facebook @Chinchillas Buying Center
    Or simply use the Contact Us form on our website — we’ll get back to you as soon as possible!

💡 Still Have Questions?

We’re just a message away! If your question isn’t listed here, feel free to contact our team. We love chatting about chinchillas and helping fellow pet lovers out.