Contact Us

We’re here to help you and your furry friends! Whether you have a question about chinchilla care, need help with an order, or simply want to say hello — the team at Chinchillas Pet is just a message away.

📧 Email Support

Have a question or need assistance? Email us anytime at:
✉️ sales@chinchillaspet.online
We aim to respond within 24 hours (Monday–Friday).

📞 Phone Support

Prefer to speak to someone directly? Give us a call:
📞+1 (412) 933-9987
Available Monday to Friday, 9 AM – 5 PM (Your Time Zone)

📍 Our Location

Chinchillas Pet Headquarters
15718 N Interstate Hwy 35, Austin, TX 78728
Visits by appointment only (for live chinchilla pickups or special consultations).

💬 Live Chat

Have a quick question? Use the chat icon at the bottom right of your screen to talk with one of our support agents in real time during business hours.

📱 Follow & Message Us on Social Media

Stay connected and follow us for updates, chinchilla tips, and adorable photos!

💡 We’re Here for You

Your chinchilla’s wellbeing is our priority. Don’t hesitate to reach out — we’re always happy to help!